IOANNIS KOSMAS – HROMATA & SIDIRIKA company (hereinafter referred to as “Company”) is 22 Sarantaporou str, Thessaloniki, Greece. You can find IOANNIS KOSMAS – HROMATA & SIDIRIKA company’s website (hereinafter referred to as “Website”) by using the following addresses:
- www.fixmyhome.gr
- www.fixingyourhome.gr
All of the above addresses lead to one and only official web account where you can find our company’s presentation and E-SHOP.
Before visiting our e-shop and our Website, we kindly advise you to take into consideration the following terms and conditions regarding the use the website. Please be sure that you agree with the following terms and conditions because by using our company’s website and e-shop you signify your agreement to be bound by these conditions.
As a simple visitor (unregistered user) you will have access to information about our company (history, news, contact, etc) and the whole range of our products but you cannot be informed with prices and availability or other information that is available exclusively to registered users / customers at IOANNIS KOSMAS – HROMATA & SIDIRIKA.
In order to have access to our e shop you must sign up either by sending us an email or by completing the form that is available on our website. here. Your request must be done be the person who will represent your company in any transaction or in any communication between us. IOANNIS KOSMAS – HROMATA & SIDIRIKA company will give you access after checking your details, by giving you a password. By using this password, you will be able to log into our website and if you want you can change the password to the one you prefer.
IOANNIS KOSMAS – HROMATA & SIDIRIKA reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store. IOANNIS KOSMAS – HROMATA & SIDIRIKA undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store. The changes will not be applicable on orders that have been placed and confirmed under the previous terms and conditions.
1. INFORMATION PROVIDED & PRODUCTS
Our company is doing its best to provide high quality services. Nevertheless, we cannot exclude cases where wrong prices, wrong characteristics and typographical errors will take place. We cannot also guarantee that the website will function without breaks or that there won’t occur any «human» errors during updating/indicating the prices.
2. LIMITATION OF LIABILITY
IOANNIS KOSMAS – HROMATA & SIDIRIKA company guarantee a safe function of the site along with an on-time availability update. Our website is not responsible for any technical issues that may occur during your visit at our web page and are related to the function or compatibility of your equipment. IOANNIS KOSMAS – HROMATA & SIDIRIKA company will not be responsible for third parties’ mistakes or omissions concerning products or/and services or/and information which are available through the company’s site.
3. COPYRIGHT
All of IOANNIS KOSMAS – HROMATA & SIDIRIKA WEBSITE content apart from trademarks and symbols of our suppliers, pictures, graphics, images, designs, texts services and products included, is IOANNIS KOSMAS – HROMATA & SIDIRIKA company’s copyright and is protected by the Greek and the European law as well as by international conventions. Any type of copy, analogical or digital, reproduction retribution downloading remaking resale, derivative creation or deception of the public in terms of the website’s content real provider is strictly prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of IOANNIS KOSMAS – HROMATA & SIDIRIKA or any other legal right holder of the above industrial property. The names, images, logos and insignia that represent IOANNIS KOSMAS – HROMATA & SIDIRIKA and / or its online store and / or third parties contracted with them as well as their products or services, are exclusive trademarks and insignia of IOANNIS KOSMAS – HROMATA & SIDIRIKA. or above third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws. In any case, their appearance and display on the website of IOANNIS KOSMAS – HROMATA & SIDIRIKA, should in no way be construed as a transfer or assignment of their license or right of use.
4. USER’S RESPONSIBILITY
The users of our Website, accept that they won’t use it in order to send, publish, send email or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, slanderous, defamatory, vulgar, obscene, libelous , neither is a violation of privacy nor of personal data, shows empathy or expresses tribal, national or any other form of discrimination that could possibly harm minors in any way, is not allowed to be transmitted according to the legislation or conventional or managerial relationships (like inside information, information about the property or confidential information which were obtained or revealed within labor relationships or is a part of confidentiality agreements), is not violating any patent, trademark, trade confidential or confidential information, copyright or any other form of third party rights, doesn’t include software viruses or any other codes, files or programs which are designed in order to break, damage, destroy or intend to equip the function of any computer software or hardware, intentionally or unintentionally, doesn’t violate the current Greek and community legislation and its provisions or could possibly harass third parties in any way and doesn’t use any Content in order to collect or save other users’ personal data.
5. SAFETY
IOANNIS KOSMAS – HROMATA & SIDIRIKA recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, in order to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the online store of IOANNIS KOSMAS – HROMATA & SIDIRIKA is achieved by the following methods:
5.1 CUSTOMER IDENTIFICATION
For your identification and in order to log in to your account in a way that guarantee’s your personal’s data safety you will use your email or your username along with your personal secret secure password. You are allowed to change your password as often as you desire. You are the only one who has access to your above-mentioned data and you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. For more information please see our PRIVACY help page. GDRP & Cookie Policy.
5.2 ENCRYPTION
Maintaining the confidentiality is self-evident. In order to succeed transaction data confidentiality, we use SSL 128bit encryption protocol every time you use your personal data (password, address, telephone number etc..). Access to IOANNIS KOSMAS – HROMATA & SIDIRIKA servers is controlled by firewall and other means which allow the use of specific services by our customers but at the same time prohibit third parties from having access to systems and databases which contain our company’s confidential data and information.
6. EXPLORE & PURCHASE PRODUCTS
6.1 PRODUCT SEARCH
About 18.000 products are available via our e shop. For your convenience we have classified every product in categories according to the sort or its use. You can find the product that you are looking for in the basic menu of our website by choosing the category that you are interested in or by typing a key word related to the product or its manufacturer in the search. If you still can’t find what you are looking for, our sales department is always at your disposal and ready to help you during our working hours Monday- Friday from 7:30am till 15:30pm (except of weekends & national non-working days). Otherwise you can text our sales department 24/7 and we will reply to you as soon as possible. For Contact information please see CONTACT page. Contact Us.
6.2 PRICING & AVAILABILITY
Availability information for products sold by us on the website change during the day and for that reason IOANNIS KOSMAS – HROMATA & SIDIRIKA is reserved for the validity of the availability that is shown at the time your on-line order is taking place. IOANNIS KOSMAS – HROMATA & SIDIRIKA company offers you the opportunity to order in advance products that are expected to be received, indicating the approximate date of receipt. If there is in any case a problem with the availability or a delay in one or more products that you have ordered our sales department will contact you in order to inform you.
For your own best and quicker service IOANNIS KOSMAS – HROMATA & SIDIRIKA company has taken care and in case your order contains products that are out of stock or are expected your initial order will be divided into two separate orders. a) one that includes all the available products and will be shipped immediately and b) the one that is pending because of the products that we expect from our suppliers. In that case our sales department will contact you in order to inform you and you will be able to track down separately both of your orders at the order history section.
6.3 ORDER METHODS & ORDER HISTORY
You can order the products you need by using one of the following ways:
a. By putting the products into your shopping cart
b. By calling our sales department
c. By email at info@fixmyhome.gr info@fixmyhome.gr
In any case, in any way you send your order, you will be able to track and view your orders through your Account in our online store and the Order History section.
6.4 MANAGING YOUR ACCOUNT
Our new e shop (website) offers you the opportunity to see and manage your account info:
- Statement of account: You will be able to see all of your transaction for the last 6 months
- Frequent shopping: you will be able to find in an easy and quick way products you often buy.
- Notifications: you will be notified for your orders & your transactions
- Personal data/information: you will be able to see your personal info and change your secret password
- Send or delete personal datayou can request to see your personal data that we keep for you or request to delete them
6.5 PAYMENT
The payment method that you on choose on our website is indicatively «on credit». In any case prevails the trade agreement that has been done with our sales department or with your salesman.
7. SHIPPIN METHOD & DELIVERY TIME
Shipping methods of your orders and delivery time continue to be the same (transport company or IOANNIS KOSMAS – HROMATA & SIDIRIKA vehicle). Our customers choose which method the prefer in agreement with the sales department or our salesman who is responsible for your region.
Our company will not be held responsible for damages that may occur during the shipment. Products travel under the buyer’s responsibility.
8. CANCELLATIONS
The cancellation of the online order can be done in the following cases: Before the order is completed, during the electronic ordering process you can go back and remove the quantities of products from your cart by clicking on the "remove" button.
If the order has been completed, in any way and if it has been done, but it has not been sent yet, you can call us immediately and we will cancel your order.
In case your order has already been invoiced but not has been delivered and you wish to cancel it, then contact the Customer Service Department and provide the details of your order. / u>
9. RIGHT OF PRODUCTS RETURN- REPLACEMENT
Returns are being accepted only under the terms and conditions and always after an agreement with the sales department.
If you have any questions please do not hesitate to contact us, we are happy to offer you our services.
Kind regards
IOANNIS KOSMAS – HROMATA & SIDIRIKA team
